PRIVACY POLICY

Who We Are

Love Local Cayman Islands operates LoveLocal.ky, a digital platform designed to connect people with local people, places, products, businesses, experiences, content and community across the Cayman Islands.

For purposes of applicable data protection law, Love Local is the data controller for personal data where we determine how and why that information is processed.

Information We May Collect

The information we collect depends on how you interact with Love Local.

A. Contact Information

We may collect information including:

• Name.
• Email address.
• Telephone or WhatsApp number.
• Business contact information.
• Role or position.
• Communication preferences.

B. Business and Membership Information

If you apply for, purchase or maintain a Love Local business membership, including Founding Brand membership, we may collect:

• Business or brand name.
• Registered business name.
• Business categories.
• Website.
• Business address and locations.
• Business contact details.
• Social media information.
• Primary account contact.
• Membership status.
• Membership start and renewal information.
• Referral or Founding Ambassador information.
• Onboarding information.
• Products and services.
• Employee information provided for Love Local services.
• Participation in Love Local products, programs and promotions.
• Other information necessary to administer your membership.

C. Content and Brand Assets

Members and participants may provide materials including:

• Logos and trademarks.
• Photographs and video.
• Business descriptions.
• Product and service information.
• Promotional materials.
• Digital magazine content.
• Offers and promotions.
• Gift certificate information.
• Event information.
• Other media or creative assets.

Where these materials contain information about identifiable individuals, that information may constitute personal data.

D. Payment and Transaction Information

When you purchase a membership, product, service or other paid offering, we may collect information relating to the transaction, including:

• Amount.
• Date.
• Transaction status.
• Payment method type.
• Billing information.
• Invoice information.
• Refund information.
• Transaction or payment reference numbers.

Where payments are processed by a third-party payment provider, payment card or banking information may be collected directly by that provider rather than stored by Love Local.

We do not intend to store full payment card details ourselves where payment processing is provided by an authorised third-party payment processor.

E. Website and Device Information

When you use LoveLocal.ky or other Love Local digital services, certain information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Referring pages or websites.
• Dates and times of visits.
• Interactions with website features.
• Approximate location derived from technical information.
• Cookie or similar technology identifiers.

F. Location Information

Some Love Local experiences, particularly location-based and augmented-reality features such as Love Local GO, may use location information.

Where precise device location is required, we will seek the appropriate device or browser permission before accessing it. You may generally control location permissions through your device or browser settings.

G. Communications

If you contact us through email, WhatsApp, social media, forms or other communication channels, we may retain:

• Your contact details.
• Your message.
• Attachments.
• Correspondence history.
• Information necessary to respond to your enquiry.

H. Marketing Preferences

We may maintain information about:

• Whether you have opted into marketing.
• The types of communications you wish to receive.
• Subscription status.
• Unsubscribe requests.
• Other communication preferences.

How We Collect Information

We may obtain information:

• Directly from you.
• Through LoveLocal.ky.
• Through membership and onboarding forms.
• When you make a purchase.
• When you communicate with us.
• When you participate in Love Local programs, promotions, events, rewards or experiences.
• From a business or organisation that has authorised you as a contact or participant.
• Through publicly available business information.
• Through referral or ambassador programs.
• Through cookies and similar technologies.
• Through service providers that assist us in operating Love Local.

Where personal information is obtained from another source, we will handle it in accordance with applicable data protection requirements.

How We Use Personal Information

Provide Love Local Services

We may use information to:

• Create and manage accounts.
• Administer memberships.
• Process Founding Brand registrations.
• Administer the Founders Wall.
• Operate member profiles.
• Deliver membership benefits.
• Administer Love Local products and experiences.
• Manage Lovely Local accounts.
• Operate the Lovely Shop.
• Support Love Local GO.
• Administer Love Tokens, rewards, adventures and related programs.
• Provide customer support.
• Fulfil purchases or requests.

Create and Promote Member Presence

For participating businesses, we may use approved information and content to:

• Create business profiles.
• Create digital magazines.
• Create V-cards and other digital assets.
• Display Founding Brand recognition.
• Populate Love Local discovery experiences.
• Promote participating brands through Love Local channels.
• Distribute approved promotional content.
• Connect consumers with participating businesses.

Communicate With You

We may send:

• Membership confirmations.
• Receipts.
• Onboarding instructions.
• Service announcements.
• Account information.
• Renewal notices.
• Support responses.
• Important operational communications.
• Other messages necessary to provide services you requested.

These operational communications are separate from optional marketing communications.

Marketing

Where permitted, we may send information about Love Local news, opportunities, products, services, events, promotions, community initiatives and other Love Local updates.

You may opt out of direct marketing communications at any time.

Improve Love Local

We may analyse usage and feedback to:

• Improve the website.
• Understand how people interact with Love Local.
• Develop new products and services.
• Improve user experience.
• Troubleshoot technical issues.
• Measure campaigns and engagement.
• Understand aggregate platform activity.

Protect Love Local and Our Community

We may process information to:

• Detect fraud.
• Prevent misuse.
• Maintain security.
• Enforce applicable agreements.
• Investigate suspected violations.
• Protect users, members, Love Local and third parties.
• Comply with legal obligations.

Our Basis for Processing Personal Data

Depending on the circumstances, we may process personal information because:

• It is necessary to provide a service or perform a contract with you.
• You have given consent.
• Processing is necessary for Love Local’s legitimate business interests where permitted and appropriately balanced against individual rights.
• Processing is necessary to comply with a legal obligation.
• Another lawful basis applies under Cayman Islands law.

For example, information necessary to administer a paid Founding Brand membership may be processed to perform the membership agreement, while optional promotional email communications may rely on appropriate marketing consent or another applicable lawful basis.

Marketing Communications

Where required, we will ask whether you would like to receive Love Local marketing communications.

You can unsubscribe at any time by:

• Using the unsubscribe link included in an email.
• Changing available communication preferences.
• Contacting Curator@LoveLocal.ky.

Cookies and Similar Technologies

LoveLocal.ky may use cookies and similar technologies to:

• Make the website function.
• Remember preferences.
• Maintain security.
• Understand website usage.
• Measure performance.
• Improve user experience.
• Support analytics or marketing where permitted.

Some cookies may be provided by third-party services integrated with LoveLocal.ky.

Where required, we will provide appropriate choices regarding non-essential cookies. You may also control certain cookies through your browser settings.

As Love Local’s technology stack develops, we may provide a separate Cookie Policy or cookie preference centre containing more detailed information.

When We Share Information

We may share personal data where reasonably necessary with service providers that help us operate Love Local.

These may include providers of:

• Website hosting.
• Cloud infrastructure.
• Email and communications.
• Payment processing.
• Membership systems.
• Forms and databases.
• Analytics.
• Customer support.
• E-commerce.
• Digital publishing.
• Security.
• Marketing and distribution.
• Other technology or professional services.

For example, Love Local currently uses or may use services such as WordPress/SiteGround and MailerLite as part of its website and communications infrastructure, with additional providers added as the platform develops.

Service providers may process personal information on our behalf subject to appropriate arrangements.

We may also disclose information where:

• You request or authorise us to do so.
• Disclosure is necessary to provide a requested service.
• Required by law or legal process.
• Necessary to protect rights, safety or security.
• Connected with a business restructuring, acquisition or transfer, subject to applicable law.
• Otherwise permitted by applicable law.

Public Business Information

Love Local is fundamentally a discovery and connection platform.

Certain information provided by participating businesses is therefore intended to be publicly displayed.

Depending on the product or membership, this may include:

• Brand name.
• Logo.
• Business description.
• Business telephone number.
• Public email address.
• Website.
• Social media accounts.
• Physical business location.
• Opening hours.
• Products and services.
• Photographs and video.
• Offers.
• Events.
• Founding Brand status.
• Other information approved or provided for public promotion.

International Data Transfers

Love Local operates in the Cayman Islands, but some technology providers may process or store information in other countries.

This may include hosting, email, payment, analytics, cloud and other technology providers.

Where personal data is transferred outside the Cayman Islands, we will take reasonable and appropriate measures to ensure that the information receives the protection required by applicable Cayman Islands data protection law.

How Long We Keep Information

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by law.

Retention periods may vary according to the type of information and our relationship with you.

For example, we may retain:

• Membership records for the duration of membership and an appropriate period afterward.
• Founding Brand records for the lifetime of the Founding Brand program where necessary to maintain permanent historical recognition.
• Transaction and accounting records for applicable legal and business record-keeping periods.
• Communications where reasonably necessary for support, contractual or record-keeping purposes.
• Marketing information until you unsubscribe or it is no longer required.
• Technical and security records for an appropriate operational period.

Where information is no longer required, we will delete, anonymise or otherwise appropriately dispose of it where reasonably practicable.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.

We therefore cannot promise absolute security.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal data, including rights to:

• Be informed about how your information is used.
• Request access to personal data held about you.
• Request correction of inaccurate information.
• Object to or request that certain processing stop.
• Stop direct marketing.
• Challenge certain automated decisions.
• Seek compensation where provided by law.
• Make a complaint to the Cayman Islands Ombudsman.

Certain rights are subject to legal limitations and exemptions.

To make a privacy request, contact: Curator@LoveLocal.ky .

We may need to verify your identity before fulfilling a request.

Children and Young People

Some Love Local content and experiences may be relevant to families and young people.

However, Love Local’s general website and commercial membership services are not intended to knowingly collect personal information from children where parental or guardian involvement or another lawful basis would be required.

Where Love Local introduces services specifically intended for children or young people, we may provide additional privacy information and safeguards appropriate to that service.

Third-Party Websites and Services

Love Local is designed to connect users with local businesses, organisations, experiences and external services.

Our website may therefore contain links to third-party websites, social media profiles, booking platforms, stores, payment services and other external destinations.

Love Local does not control the privacy practices of independent third parties.

When you leave a Love Local service and interact with another organisation, that organisation’s privacy policy may apply.

We encourage users to review the privacy information provided by those organisations.

Social Media

If you interact with Love Local through Facebook, Instagram, WhatsApp or another social platform, information may also be processed by the operator of that platform according to its own privacy practices.

Information you intentionally make public on social media may also be publicly visible.

Automated Decision-Making and Artificial Intelligence

Love Local may use automation and artificial intelligence to assist with activities such as:

• Content creation and organisation.
• Recommendations.
• Search and discovery.
• Categorisation.
• Customer support.
• Analytics.
• Moderation.
• Platform administration.
• Development of digital experiences.

Where personal data is used with artificial intelligence, we will seek to process it in accordance with applicable data protection requirements.

If Love Local introduces solely automated decision-making that produces legal or similarly significant effects on individuals, we will provide additional information and safeguards where required.

Changes to This Privacy Policy

Love Local is an evolving digital platform.

We may update this Privacy Policy as:

• Our products develop.
• New technology is introduced.
• Service providers change.
• Our processing activities change.
• Legal or regulatory requirements evolve.

The latest version will be published on LoveLocal.ky with an updated Last Updated date.

Where a change materially affects how we use personal data, we will take appropriate steps to bring that change to affected individuals’ attention before beginning the new processing where required.

Complaints

If you have a concern about how Love Local handles your personal data, please contact us first so that we have an opportunity to address it.

You also have the right, where applicable, to make a complaint to the Cayman Islands Ombudsman, which is the supervisory authority responsible for data protection in the Cayman Islands.

Visit the Cayman Islands Ombudsman — Data Protection